Julia Simpson Named 2023 Outstanding CSR of the Year

AUSTIN, TX, August 18, 2023 – The National Alliance for Insurance Education & Research has announced that Julia Simpson is the 2023 Outstanding CSR of the Year recipient for the state of Tennessee.  

To qualify for this top state honor, Julia Simpson, of WC Dillon Company a member of Correll Insurance Group, submitted the winning essay on the topic, 

“Empathy is an important aspect of customer-facing jobs, and it will only become more important as companies place a greater emphasis on making customer interactions feel natural and effective. Explain how empathy has helped you become a better CSR. Give three examples of how you’ve used empathy in your role and describe the positive effects it’s had on your organization. ” 

Additionally, Julia Simpson was selected for having demonstrated outstanding service and professionalism within the insurance community. 

A native of Murfreesboro, TN, Julia embarked on her insurance journey at Continental Insurance in 1979, starting as a file/mail clerk. Over the course of 15 years, she assumed roles such as Typist, Data Entry, and both Personal and Commercial lines rater. In 1994, Julia shifted to the agency sector, dedicating herself to the role of Customer Service Representative for Personal and Commercial lines across multiple agencies.  

In 2017, she started with WC Dillon Company, a division of Correll Insurance Group, as a Senior Commercial Lines Account Manager and has been there ever since. Her career showcases a remarkable variety of experiences within the insurance field. In her spare time, Julia enjoys traveling, spending time with her loving husband of over 40 years and soaking up the Florida sun with her four grandchildren. 

“Julia Simpson was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious award,” stated William J. Hold, MBA, CRM, CISR, President & CEO of The National Alliance. ” Julia Simpson represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.” 

The National Outstanding CSR of the Year Award carries a $2,000 cash prize and a scholarship for the recipient’s employer to any program offered by The National Alliance. The National winner also receives a distinctive gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. 

Additionally, the winner’s name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas. For further information regarding the 2023 Outstanding CSR of the Year Award, contact The National Alliance, P.O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; website: www.TheNationalAlliance.com.